services

It’s inevitable that every company must be out there battling for market share, but you don’t really want to be in a situation where the competition is so stiff that any potential upside is eroded away in the process—―a scenario…

The service factory of the future will break the compromise between personalization and industrialization by leveraging standard service bits: small elements of service, such as a chatbot or an online shopping cart. Read more in BCG The Service Factory of…

Flagship stores are designed to attract a large volume of consumers by offering unique experiences, so it makes sense to prioritise the latest technology, However, the majority of retailers, particularly smaller stores, won’t see the benefit of this alone, which…

Apple was hesitant to use a subscription model for music before it finally launched Apple Music; now Apple Music has more than 40 million paying subscribers. And there’s a lot of opportunity to move into new subscription services areas. Read…

Final data for 2016 shows that software as a service (SaaS) revenue was far greater in 2016 than expected, reaching $48.2 billion. SaaS is also growing faster in 2017 than previously forecast, leading to a significant uplift in the entire…

Service design is the bridge between strategy and customer experience. It is grounded in your company’s identity, capabilities, and chosen competitive path. It is activated when you rethink, reimagine, and re-create every stage and aspect of interaction between customers and…

The Internet of Things is behind most of the technology disruption next year. Read the Top Ten Strategic Technology Trends for 2016. read morte in GCN The 2016 Digital Mesh By GCN Staff was last modified: January 16th, 2016 by…