While footfall and sales per square foot still have their place, retail needs a wider set of KPIs that measure how people are actually shopping and discovering and interacting. Without the right KPIs, you won’t know if you’re on track…
Retail transformation has become a common phrase in the industry in recent years.Retailers recognise that the world, and in turn their customers, are changing and that they need to change as well.The approach to transformation is often lacking which means…
All over the world, business leaders and analysts have been pondering which of the consumer behaviors accelerated by the pandemic will persist and deepen and which will recede. PwC’s survey, conducted more than a year after the first outbreak of…
An emphasis on employee training and engagement initiatives is necessary, and retailers are taking bold steps to innovate and stay at the forefront of a rapidly evolving industry. Read more in Rallyware How a Retailer Reinvented its Approach to Employee…
Sensory stimulation is a common retail strategy. Beyond the obvious benefits inherent in the beauty and fragrance retail space, some fashion retailers have found that introducing scent into stores can increase shopper intent to purchase, including Nike, which says this…
Amazon is bringing its new biometric device, the Amazon One scanner, to Whole Foods store. The retail giant this past fall introduced the Amazon One scanner, which allows shoppers to enter a store by having their palm scanned. Read more…
As the pandemic drags on, big chains like Target and Nordstrom are looking for ways to keep consumers coming back to their stores. One go-to strategy is the store-within-a-store concept. It’s a way for one retailer to join forces with…
Near the peak of the first coronavirus wave in New York, Amazon closed a Whole Foods store in Manhattan to foot traffic and ran it exclusively as a dark store for online fulfillment. Read more in Retail Wire Is Whole…
The days of lazily strolling through store aisles are over, at least for a while. And nowhere is this trend more clear than in Walmart’s new store design, which the company is unveiling for the first time today. The design…
Back in April Dixons Carphone announced plans to open drive-through stores. As it turns out, those stores aren’t so much classic drive-through as curbside (or kerbside as we say in the UK) collection points. The truth is drive-through retail is…
