R-etail

When your child grows out of a pair or they get worn out, you can send shoes back—either in the Adventure Club box or by requesting a prepaid shoe bag—to the company, and even include non-Nike shoes you want to…

More brands are selling their perfumes online, where customers can’t smell them. But a bottle is worth a thousand sniffs. The bottle’s design, in other words, speaks to the hand-crafted perfume inside—even the bottle toppers tell a story. Read more…

Amazon has announced it is investing $15 billion on tools this year to help small businesses sell more of their products through Amazon’s platform. The move is a clear message that Amazon wants to own the marketplace for small businesses…

McDonald’s recently opened a to-go location in London. Customers order via touchscreen kiosks and quickly pick up their food to go—there’s no seating in the restaurant. The concept leverages technology to make ordering easier and faster.McDonald’s is providing an option…

A recent Harvard Business Review survey found that 73% of today’s buyers use multiple channels to search and spend. So when all these channels are connected and play to their respective strengths, omnichannel retailing really pays off. Here are 14…

While brick-and-mortar retailers wring their hands about the sad state of affairs in physical retail, they may be overlooking the most powerful competitive weapon at their disposal and one that e-commerce retailers cannot replicate: their ability to engage shoppers’ human…

Most retailers are nowhere close to delivering the personalized experiences that their customers expect. The vast majority have not even taken the essential first step of defining what personalization means to their customers and businesses. Read more in BCG The…

When we talk about discovery and experience in retail, we talk about b8ta. The company’s stores let shoppers discover, experience and buy all of the most innovative new products from creators all over the world Read more in Insider-trends  How…

There’s a lot to be excited about in NYC in June. We’ve discovered a tonne of new and exciting openings, and as always, we’ve distilled all the finer details. Enjoy… Read more in Insider Trends The best New York retail…

Creating an engaging retail store is a difficult business. But retail design agency Design4Retail has a solid track record when it comes to ideas that succeed. Its holistic approach means it can work with retailers from initial brainstorming to final…