Companies often achieve customer-centricity on specific projects here and there, but fail to make it a long-lasting priority across the entire organization. In other words, they fail to embed customer-centricity into their culture. Three main factors have contributed to the…
The megatrends and strategic inflections that cause leaders to rethink culture will not go away when the pandemic is under control. Organizations will continue to navigate unprecedented disruption, including the potential for more pandemics, the fight for equality. Read more…
In the wake of the death of George Floyd and the current global protests against inequality and police brutality, many brands have been using their platforms to speak out Read more in Fast Company From Nike to Ben & Jerry’s—the…
With three decades leading people under my belt, I’ve learned (sometimes the hard way) what motivates people, and demotivates them. I still cringe when I hear leaders say any of these 17 no-no’s. Read more in INC 17 Phrases Great…
A small but growing number of businesses are creating compensation plans that place more weight on how results are achieved while still incentivizing business performance. Read more in strategy business Incentives for a strong leadership culture by Adam Bryant and…
Last year, we saw a number of cultural changes propelled by the #MeToo movement. In the year since the sexual misconduct allegations against Harvey Weinstein surfaced, more than 200 men accused of sexual misconduct have lost their jobs; many of…
Many companies are taking steps to increase the diversity of their workforces. Research shows that bringing diverse perspectives to the table increases companies’ resilience and agility and boosts innovation and financial performance. Read more in BCG Diversity Is Just the…
Why do some well-run technology companies maintain merely stable growth, while others surge? Between 2005 and 2017, Amazon’s revenue increased 28.85 percent, compounded annually, while Google’s grew at a 27.27 percent annual rate. Meanwhile, most of their peers among large…
Languages provide a window into culture and history. They’re also a unique way to map the world – not through landmasses or geopolitical borders, but through mother tongues. Read more in visual capitalist Infographic: A World of Languages was last…
Consumers can see a whole host of technologies are maturing: face recognition, voice recognition, image recognition. Taken together, these technologies make new forms of A-COMMERCE possible Read more in TrendWatching The Future Of Retail By David Mattin was last modified:…
