Instead of viewing itself primarily as a hardware manufacturer, Siemens is becoming a provider of value-added services, such as those that help utilities increase the uptime of their turbines. Teams that cut across business units identify opportunities to create value…
In a market dominated by the larger players, it can be even more pertinent for smaller firms to have a differentiator that delivers value beyond their competitors. Must put the client at the heart of the service if they are…
With the program, Amazon is adding what it thinks is a more convenient option than traditional outside drop-off while also coming up with one solution to package theft, which is rampant in some markets. Raed more in recode Amazon will…
Ecommerce retailers such as Amazon and China’s Alibaba are redefining retail-as-a-service.But what is retail-as-a-service? It is the bundling of payment processing, service and support, loyalty programs, and gift cards all in one package read more in digitalistmag Retail-As-A-Service By Tom…
Online shoppers, especially first time visitors, evaluate ecommerce sites in many ways.Fortunately, you can win new customers by displaying proven trust indicators at key places on your website. These badges, seals, and well-placed reminders can visibly reinforce that you can…
In the modern marketplace, social and mobile are a given. But it’s essential to choose channels strategically. Develop a social customer service strategy that aligns marketing and customer service teams, making sure to consider your customers in optimizing channels you…
