Competition for brand recognition has never been more fierce. Digital-native newcomers are using tech-savvy, direct-to-consumer approaches to enjoy unprecedented ease of entry. They’re weaving compelling, socially conscious brand stories on social media. And traditional retailers are struggling to differentiate themselves…
customer
-
Views: 215
-
R-etail
The Next Level of Personalization in Retail By Mark Abraham , Jean-Francois Van Kerckhove , Robert Archacki , Josep Esteve González , and Stefano Fanfarillo
19 August 2019Views: 644Most retailers are nowhere close to delivering the personalized experiences that their customers expect. The vast majority have not even taken the essential first step of defining what personalization means to their customers and businesses. Read more in BCG The…
-
Views: 374
-
Views: 390
-
Views: 529
Labeling a person a consumer reduces them to a single activity in their life: buying stuff. People who like corn chips do not walk around saying, “I am a buyer of corn chips.” Read more in strategy-business Forget B2C and…
-
Views: 800
Customer acquisition cost (CAC) and lifetime value (LTV), are among the chief metrics that endure investor scrutiny. Simply plugging numbers into the equations yielded by Google searches is often inadequate, and this could spell disaster when the financial model is…
-
Views: 779
In a market dominated by the larger players, it can be even more pertinent for smaller firms to have a differentiator that delivers value beyond their competitors. Must put the client at the heart of the service if they are…
-
talk the trends
10 Principles for Leading the Next Industrial Revolution by Norbert Schwieters and Bob Moritz
21 April 2017Views: 920Customers recognize when a company fulfills its purpose. They are interested not in products or services, but in outcomes. Consumers at a premium retailer are buying more than clothing or a coffee drink. They are buying a distinctive experience as…
-
Views: 1,597
What consumers truly value, however, can be difficult to pin down and psychologically complicated. How can leadership teams actively manage value or devise ways to deliver more of it, whether functional (saving time, reducing cost) or emotional (reducing anxiety, providing…
-
talk the trends
Insurance Companies Will Subsidize Your Smart Home By Stacey Higginbotham
13 November 2016Views: 782Insurance companies think that urging us to wire our homes with Internet-connected devices will open up a flood of lucrative new data that can make their existing business of handling claims more efficient while creating a new relationship with the customer.…