Organizations are having a difficult time defining “digital.” Some define it as a technology transformation; others believe it is customer facing technology; still others refer to digital as technology that integrates across all facets of a business. Read more in knect365…
Wilson says cashiers–74% of whom are women–are likely to the first overtaken by the automation wave. Also likely to be affected are retail salespeople, who may not be needed as shoppers increasingly consult their phones for information about sizes, colors,…
it’s important that social media accounts don’t turn into a place full of questions. Everybody wants the majority of his social platforms to be full of engaging and relevant content, images, videos, and company news. Questions should not take over.…
Even when brands reluctantly turned up, their initial instinct was to shunt customers off social into private channels as soon as possible. Thus losing the self-service opportunity that publically answered questions provided. read more in brandquarterly Making The Shift To…
Wearable technology is no longer just a thing of the future. Some 50 million wearable units are expected to be sold this year alone, according to IHS. That number is projected to balloon to 180 million by 2018 learn more…
Here is a list of brands using Twitter for customer service. Each of these Twitter feeds has strengths. While some are more familiar and even fun in tone, others focus on providing solutions for their customers. learn more in practical…
Merchants increasingly use social media sites as customer-service channels. This can involving separate social media accounts solely for customer service — such as ASOS, the U.K. fashion brand, shown below — or combing customer services functions with social-media marketing activities.…
According to research, 72 percent of consumers only want to interact with brands via social media. learn more in retailwire Consumers turn to social media for customer service By George Anderson was last modified: June 30th, 2014 by futu rist
