Building a better business for a net-zero world often requires tough trade-offs. Investors see the benefits of action but are unwilling to accept lower returns. Customers push companies to change but don’t want to give up convenience and low prices.…
If you looked around today on any high street in Britain – or on social media – you might find it difficult to place which decade we’re in. The only clue would be that… it’s literally all happening. Every trend,…
While the metaverse is still a way off being fully interoperable , sci-fi is slowly becoming more of a reality, so companies are investing in the opportunities it presents. Read more in weforum The 3 main ways we are using…
In Vericast’s recent report — 2022 Retail TrendWatch — we uncovered insight from 1,840 consumers and 268 home retailers. Consumers provided their thoughts on spending priorities and buying outlook for 2022, while retailers shared their two cents on the biggest marketing…
Retail transformation has become a common phrase in the industry in recent years.Retailers recognise that the world, and in turn their customers, are changing and that they need to change as well.The approach to transformation is often lacking which means…
Four scenarios—based on consumers’ travel expectations and the popularity of different means of transportation—emerged for how the European travel landscape will look in the next few years. If the growth in passenger kilometers traveled continues on its prepandemic trajectory, 2019’s…
The service factory of the future will break the compromise between personalization and industrialization by leveraging standard service bits: small elements of service, such as a chatbot or an online shopping cart. Read more in BCG The Service Factory of…
Sensory stimulation is a common retail strategy. Beyond the obvious benefits inherent in the beauty and fragrance retail space, some fashion retailers have found that introducing scent into stores can increase shopper intent to purchase, including Nike, which says this…
As the pandemic drags on, big chains like Target and Nordstrom are looking for ways to keep consumers coming back to their stores. One go-to strategy is the store-within-a-store concept. It’s a way for one retailer to join forces with…
There are many brands online that people don’t want to block. We asked over 5,000 people around the world to tell us about the brands whose content they actively sought out, then analyzed what those brands did. Read more in…
