Back in April Dixons Carphone announced plans to open drive-through stores. As it turns out, those stores aren’t so much classic drive-through as curbside (or kerbside as we say in the UK) collection points. The truth is drive-through retail is…
Tag
CX
-
Views: 776
-
Views: 642
Apple’s move into the credit card industry may not put banks out of business anytime soon, but its customer experience delivery could set it apart from the more established rivals. Read more in Raconteur Will the Apple card transform payments?…
-
brands and culture
Brand integrity key to success in customer-centric world By Josie Cox
15 February 2020Views: 721Multinational consumer goods giant Unilever, which makes products including Dove, Comfort and Sure, earlier this year pledged to halve the amount of plastic it uses every year, from approximately 700,000 tonnes currently. Often making such a commitment won’t necessarily enhance…
-
Views: 794