Last year Clear Returns reported that returns were costing the UK retail industry £60 billion. In the US the National Retail Federation reported that Americans returned $260 billion in merchandise in 2015, or 8% of all purchases. It’s a similar…
A recent report from Internet Retailing calculates that more than £150bn ($187bn) of retail sales are now influenced by digital and that retailers whose services don’t meet customers’ expectations could lose more than £12bn ($15bn) a year. Read more in…
You might think that wearable tech is entering its mature. Not so, there are still plenty of exciting startups marking their mark, whether it’s hydration monitoring or hybrids, women’s health or personal safety. As you’ll see, it’s not just new…
Sixty percent of people think chatbots will make companies feel less human. Computer-driven bots will become more human-feeling, to the point where the user can’t detect the difference, and will interact with either human agent or computer bot in roughly the…
Brands are at a crossroads,there’s an early-mover advantage to experimenting and launching innovative services while others wait and see, but they need to walk before they can run.80% of brands will be using chatbots to interact with customers within the…
Responding to a more empowered buyer requires not only process adjustment but cultural ones as well. Recalibrating an organization towards a more customer-centric view is easier said than done. Read more in brandquarterly Brands And Customers Who Will Win? By…
Same day delivery. Omnichannel consistency. Personalization. Each of these elements drive cost, often massive cost. Supermarkets used to get shoppers to do their own product picking and delivery. read more in mikeanthony Unilever Strategy To Win Consumer Goods Wars By…
Businesses are no longer the sole creator of a brand; it is co-created by consumers through shared experiences and defined by the results of online searches and conversations Read more in Digitalistmag Social Customers Are Changing Your Business By Geetika…
When it comes to using multiple engagement platforms, another 34 percent of marketing organizations use two to three, while 7 percent juggle 10-20 platforms read more in venturebeat Stop siloing your customers By VB staff was last modified: April 14th,…
A 5-foot-tall autonomous robot, OSHbot, is helping customers find items they need, and help store managers with inventory tracking. “Hi, I’m OSHbot,” he said in a monotone voice. “I can help you find things in the store. What are you…
